Changed your mind? No problem.

Cancelling an order or arranging a return is straightforward — here's how it works, and what to keep in mind before you get in touch.

Get in touch

To cancel, email care@projecttimber.co.uk. To return an item, call our customer service team on 01777 553392 to make the arrangements.

We arrange it

Our team will confirm your cancellation or talk you through the return, including collection where needed, so you know exactly what happens next.

Receive your refund

Once processed, your refund is returned to your original payment method. Refunds usually take 3–5 working days to appear.

Good to know

A few things before you return

Change of mind welcome

You can return your building if you change your mind. We may deduct reasonable compensation from the refund for any net costs incurred.

Not once assembly has started

As we supply a flat-pack product, we're unfortunately unable to accept returns for items that have begun to be assembled.

Cancel any time before assembly

Confirm your cancellation by emailing care@projecttimber.co.uk and we'll take care of the rest.

Refunds within 3–5 working days

If it's been longer than that, email care@projecttimber.co.uk or call us and we'll look into it straight away.

Returns questions, answered.

Can I still cancel my order?

Yes — you can confirm your order cancellation by sending an email to care@projecttimber.co.uk.

How do I return items?

Call our customer service team on 01777 553392 to make the necessary arrangements.

What if I cancelled my order but haven't received my refund?

If it's been more than 3–5 working days, there may have been a delay in processing your refund. Please email care@projecttimber.co.uk or call our friendly customer service team on 01777 553392 for more information.

Can I return an assembled item?

As we supply a flat-pack product, we're unfortunately not able to accept returns for items that have begun to be assembled.

Can I return my building if I change my mind?

Yes — however, we may need to deduct reasonable compensation from the refund for any net costs incurred.

Need to arrange a return?

We're here to help.

Our customer care team is available Monday to Friday, 8:30am–7:00pm. Get in touch and we'll take it from there.

01777 553392 Email customer care